Health Zone Member Survey

Welcome to Health Zone. As a new member, we are interested in your opinion and impression of the membership enrollment process. In appreciation of your time, we would like to offer you a complimentary fruit smoothie at Zone Appetit Deli. A printable coupon for the smoothie will open in a new window once you have successfully submitted your response. Your answers will help us improve our member service process. (Questions marked with an asterisk are required.)

Regarding your experience with Health Zone, please answer the following:

*Name:
*Member Number:
*Sign-up date:

*1) How did you learn of Health Zone:
Friend/relative
Corporate Membership
Yellow Pages
Advertisement
Other

*2) What was your primary reason for joining Health Zone over another fitness facility?
Medically-based
Equipment
Variety of classes
Facilities
Location
Other

*3) Did you receive a greeting at the Member Services Desk when you first visited?
Yes         No

*4) Was a tour of the facility offered to you?
Yes         No

*5) The Member Services Representative was polite and pleasant during the
      sign-up process.

Stongly Disagree Strongly Agree

*6) The Member Services Representative was informative during the
sign-up process.

Stongly Disagree Strongly Agree

*7) Health Zone’s services were explained to my satisfaction.

Stongly Disagree Strongly Agree

*8) The sign-up process was completed to my satisfaction.

Stongly Disagree Strongly Agree

*9) My appointment for a fitness assessment was scheduled at a convenient
time for me.

Stongly Disagree Strongly Agree
Not Applicable

*10) The fitness assessment service was of value to me.

Stongly Disagree Strongly Agree
Not Applicable

*11) Based on my experience, I would recommend Health Zone to others.

Stongly Disagree Strongly Agree

Comments: